Refund policy

Last updated: November 30, 2025

1. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, contact us within 48 hours with photos. We will offer a replacement or refund. We will cover the cost of returning the damaged/incorrect item.

2. Non-Returnable Items

Alcohol cannot be returned unless faulty. Opened or used bottles cannot be accepted.

3. Refunds

Once a refund is approved, it is processed to the original payment method.

4. Late or Missing Refunds

If you haven’t received a refund, contact your bank first, then contact us at lizzie@dunrobindistillery.com.